WordPress’s customer service is a Kafkaesque nightmare.
See the chat transcripts below, straight out of Office Space’s classic “just a moment please” scene over and over again.
“Taking a look, one moment”
“A few more moments”
“One moment as I create this payment request…”
“Ok thanks, one moment“
Then a moment became a day.
“I can explain this: Domain retrievals generally take about a day. So a two hour wait is very common.”
“…but it may still take up to a day.”
Then back to another vague measurement:
“As mentioned before, we’ll just need a bit more time.”