WordPress’s customer service is a Kafkaesque nightmare.

See the chat transcripts below, straight out of Office Space’s classic “just a moment please” scene over and over again.

“Taking a look, one moment”

“A few more moments”

“One moment as I create this payment request…”

“One moment”

“Ok thanks, one moment“

Then a moment became a day.

“I can explain this: Domain retrievals generally take about a day. So a two hour wait is very common.”

“…but it may still take up to a day.”

Then back to another vague measurement:

“As mentioned before, we’ll just need a bit more time.”